All of our prices are quoted in UK pounds sterling but can be quoted in other currencies on request. All payments are to be made in pounds sterling however if you are outside the UK your card provider will convert the correct amount in your country’s currency. We also accept Cash, BACS, cheque, postal order and PayPal. We will always require clearance of funds before we send or release your order for collection. Cheques usually take between 4-5 days to clear.

The prices quoted for shipping are for door to door delivery. Delivery of items are normally made within 3 to 5 days after first receiving payment (1-2 days handling 2-3 days shipping}. This is to allow the time for the process your order and time for it to get the products to you. Deliveries to special locations and or remote places can incur extra costs and shipping time, this will be discussed with you when processing your order but before dispatch,. Weekend delivery charges my also apply to some locations if weekend delivery is requested. Please contact us if you have any queries or for an exact quotation for delivery. Unless otherised stated, delivery is from our door to your door and all items are fully insured. If you organise your own courier collect your items then this is your agreement and responsibility with your courier.

Delivery must be made to the registered address of the payment method (Unless otherised agreed in advance).

Your contact information will be provided direct to the shipping agent to aid direct communication. If you do no wish you contact information to be share in this way please contact us before completing your order.

Under the United Kingdom's Distance Selling Regulations, the Customer has the right to cancel the contract with Maelstrom Products for the purchase of any item within a period of 7 working days, starting with the day after the day the item is delivered. All goods must be returned to Maelstrom Products at the customer's expense and arrive in a as new and unused condition. Upon receipt of the goods Maelstrom Products, will issue a refund for the full value of the goods except for any postage costs incurred by the customer, unless the goods supplied by Maelstrom Products are faulty. All Goods returned must be in re-saleable condition, with the return shipping bill paid and package containing documents relating the sale of the goods.
 

All returned items should be sent to:
 
Maelstrom Products
62 Ebenezer Street

Langley Mill

Nottinghamshire
NG16 4DB
 
Always use a service that requires a signature upon receipt to confirm acceptance from Maelstrom Products of the returned products.

Should any products be confirmed as faulty, Maelstrom Products will:
 
Replace the item/items free of charge
Refund the full amount if a replacement is not required.

If goods are damaged or faulty please inform us within two working days of receiving your order.
All Packages must be checked for damage & leakages upon delivery before you accept and sign for the delivery. Once goods have been signed for, Maelstrom Products cannot accept any liability for damage once the package has been signed for without inspection. We will repair or replace any goods damaged in transit providing that we receive full notification and clear photo evidence of damage within two working days of delivery. We cannot accept returns without photographic evidence. Your Package should be checked upon delivery and any items missing must be made aware to us within 24 hours of receipt of goods, otherwise no liability can be accepted. All packing and contents should also be kept for inspection.

All items we send via courier are insured against damage after leaving our premises. If you do receive any goods that appear to be damaged then let us know straight away. Keep all the relevant documentation from the delivery and If a box or packaging appears to be damaged and is crushed or torn badly and you are certain the contents will be damaged then please open the box in front of the courier and inspect the goods and all contents of the packaging. Please do not just sign for the goods with a simple signature and let them walk away. Always write on the delivery note that goods are damaged and this gives the courier/handler prior notice that a claim will be coming their way. Please contact us as soon as possible to notify us of any damage caused in transit either by Phone or Email.

We take great care and all necessary precautions to keep information about our customers strictly confidential. We will not give out any information or pass on any details to third parties.